Privacy Policy – How 498pkr Handles Your Personal Data

01 Who This Policy Covers

This Privacy Policy applies to all individuals who use the 498pkr platform — including registered account holders, individuals who browse the 498pkr website without registering, and anyone who contacts the 498pkr support team. By using the platform or creating an account, you acknowledge that you have read and understood this policy.

498pkr is an online gaming platform serving Pakistan players. All personal data collected through the platform is processed in connection with operating the platform, processing PKR transactions and complying with applicable obligations.

02 What Data We Collect

498pkr collects personal data in the following categories depending on how you interact with the platform:

Registration and Account Data

• Full name as provided during registration
• Date of birth for age verification purposes
• Mobile number or email address used for account login
• Password (stored in encrypted form — never in plain text)
• National identity card (CNIC) number where required for verification

Financial and Transaction Data

• Deposit and withdrawal amounts and dates in PKR
• Payment method details — JazzCash mobile number, Easypaisa account reference, bank account details or card last four digits as applicable
• Transaction IDs and processing status records

Gaming Activity Data

• Game sessions played, bet amounts, winnings and losses in PKR
• Sports betting selections, bet history and settlement records
• Bonus and promotion usage records

Technical and Device Data

• IP address and approximate geographic location (city level)
• Device type, operating system and browser version
• Session timestamps and platform interaction logs

Support Interaction Data

• Messages and correspondence sent to the 498pkr support team
• Issue descriptions, resolution records and timestamps

03 How We Use Your Data

The table below summarises the main purposes for which 498pkr uses your personal data and the data categories involved in each purpose.

You can opt out of promotional communications at any time by contacting support or using the unsubscribe option in any marketing message.

04 Legal Basis for Processing Your Data

498pkr processes your personal data on the following legal grounds:

• Contract performance — Processing necessary to operate your account, settle bets, process deposits and withdrawals and provide platform access.
• Legal obligation — Processing required to comply with age verification requirements, fraud prevention obligations and financial record-keeping requirements.
• Legitimate interests — Processing for platform security, fraud detection and prevention, and improving the player experience — where these interests are not overridden by your data rights.
• Consent — Sending optional marketing communications about promotions and offers. You may withdraw consent at any time.

05 Who We Share Your Data With

498pkr does not sell personal data. Data is shared with third parties only where it is necessary to operate the platform. The categories of third parties with whom data may be shared are:

• Payment processors — JazzCash, Easypaisa, Raast and bank processing partners to facilitate PKR deposits and withdrawals. These parties receive only the information necessary to process the specific transaction.
• Identity verification providers — Third-party services used to verify CNIC information and confirm player identity as part of account verification procedures.
• Fraud prevention and security services — Technology providers used to detect suspicious activity, prevent payment fraud and protect the platform from automated abuse.
• Game software providers — Game content providers whose titles are accessible on 498pkr may receive anonymised session data necessary to operate the game mechanics. These providers do not receive identifiable personal data beyond what is required for session management.
• Infrastructure and hosting providers — Cloud hosting and data storage providers used to operate the platform securely.

06 Cookies and Tracking Technologies

498pkr uses cookies and similar tracking technologies on the platform to make it function correctly, keep you logged in during a session and understand how players use the platform so we can improve the experience.

The types of cookies used by 498pkr include:

• Essential cookies — Required for the platform to function. These enable your login session, keep your game state consistent and allow the deposit and withdrawal pages to operate correctly. These cannot be disabled without breaking platform functionality.
• Analytics cookies — Used to understand which pages and features are most used, identify technical issues and improve platform performance. The data from analytics cookies is aggregated and not linked to your individual identity.
• Preference cookies — Store your platform preferences such as language settings, game display preferences and notification settings between sessions.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use core platform features including login, deposits and game access.

07 Data Retention

498pkr retains personal data for the period necessary to fulfil the purpose it was collected for, unless a longer retention period is required for legal or regulatory reasons. General retention periods are as follows:

• Account registration data — retained for the duration the account is active plus a minimum of five years following account closure for record-keeping purposes.
• Financial transaction records — retained for a minimum of five years from the date of the transaction to comply with financial record obligations.
• Gaming activity logs — retained for a minimum of three years from the date of activity.
• Support correspondence — retained for two years from the date of the last interaction.
• Identity verification documents — retained for the minimum period required by applicable regulations, typically five years from the verification date.

When personal data is no longer required, it is either securely deleted or anonymised so that it can no longer be linked back to an identifiable individual. Anonymised aggregated data may be retained for longer for platform improvement purposes.

08 Your Privacy Rights

As a 498pkr account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team directly.

09 Account and Data Security

498pkr applies technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or loss. These include:

• SSL/TLS encryption for all data transmitted between your device and the 498pkr platform
• Encrypted storage of sensitive account data including passwords and payment references
• Access controls restricting internal data access to authorised team members only
• Regular security reviews of platform infrastructure and data handling procedures
• Monitoring for unusual account activity patterns that may indicate unauthorised access

While 498pkr takes these measures seriously, no online platform can guarantee absolute security. You also have a responsibility to protect your account by using a strong password, not sharing your login credentials and logging out of your account when using shared devices. If you suspect your account has been compromised, contact the support team immediately.

10 Children's Privacy

498pkr is strictly an adult platform for players aged 18 and above. We do not knowingly collect personal data from individuals under 18. Age verification is part of the account registration and identity verification process.

If a parent or guardian believes that a person under 18 has registered an account on 498pkr, please contact the support team immediately. Upon confirmation, the account will be closed and all associated personal data deleted as quickly as possible, subject to any legal obligations regarding records of the account.

11 Updates to This Privacy Policy

498pkr may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable regulations or other factors. The effective date shown at the top of this page will be updated whenever a new version is published.

For significant changes that materially affect how your personal data is processed, 498pkr will notify registered account holders via their registered contact details before the changes take effect. Continued use of the platform after the updated policy takes effect constitutes acceptance of the revised terms.

We encourage you to review this policy periodically so you are always aware of how your data is being handled.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact the 498pkr support team. Support is available 24 hours a day, seven days a week.

Privacy enquiries: [email protected]

For account-related privacy requests such as data access, correction or deletion requests, please include your registered account mobile number or email address in your message so the support team can locate your account record efficiently.

For responsible gaming-related requests, including self-exclusion and deposit limits, the dedicated tools are available through the Responsible Gaming page and can also be set up with assistance from the support team.